FAQ & NSFAQ (Frequently and Not So Frequently Asked Questions)

We LOVE our customers and want them HAPPY.

Do you do custom orders?

YES! We LOVE custom and corporate gifting orders! Connect with us hello@luckyairplant.com to let us know what you are looking for and we will be happy to create or quote on something special and just for you. 

Help! How do I take care of this thing? 

• Take your new friend out of the box immediately. 
• Soak plant for 5-10 minutes, shake excess water off.
• Gently place plant in the LUCKY holster (metal wire ring) on the crystal. You may need to push plant to get it in Holster. You can squeeze Holster gently to secure.Sometimes this can be a little tricky as air plants vary in size. Holster may be bent for shipping and can easily be moved.Good air circulation is essential which makes our Holster the perfect home.
• Water me 1-3 times a week depending on dryness.
• Excessive moisture at base can cause harm & root rot.
• Plants with thicker leaves just swirl in water for 20 seconds, don't let base get super soaked. Plants love indirect, bright sunlight. Indoors is best 50-90. Be sure to check out our set up video for more info. 
• Please head over to Air Plant + Care page

I got my package now what? Watch our set up video for help.

It is freezing where I am shipping? What should I do!

You need a heat pack, please go to our Nuture section to learn more! 

Can you gift wrap or include a note with my purchase?

Of course! We are happy to! 

All crystals except large Selenite and larger pieces come in a darling gift box with directions and healing messages for your crystal.

We are happy to include a note. Please be sure to leave a note at check out with the following.

• What do you want the note to say?
• Who is it  from.
• Please keep note to 1-2 short sentences. Thank you!

What the heck is a Tillandsia?

• Please head over to our Air Plant + care page & we can give you all the details.

My crystal is not filling an emotional void like I thought it would. Can the crystals change my mood?

While we strive inspire and generally make the world a better place we can not guarantee your happiness. Our crystals include the healing properties  and sadly do not contain any specific "mood changers." However, we've noticed happiness is most easily found in providing enjoyable experience for others.  Perhaps gifting one of our Lucky Air Plant + Crystals for  for someone you love would do the trick. Amethyst is our most popular and best selling crystal. Healing properties of the crystals are included for informational purposes only. Please see our page on Crystal Healing Properties

My emotional void was not filled because my order never made it. And what if it was broken or defective in some way?

I sense you are inquiring about a refund. We apologize for your inconvenience. Please notify us within 3  business days from the "delivered date" concerning your order.  Send an e-mail to hello@luckyairplant.com, including your Order ID, and a photo of the item with the packaging present.  You will receive a reply within 2 business days. Unfortunately, fertilizer and live plants can not be returned. 

Help my holster has come off the crystal! 

Many stones are very porous which means sometimes the holster comes off the crystal. We are so sorry!  If this happens it is an easy fix with hot glue or E6000 adhesive. We are happy to send a repair kit or answer any questions you may have. We can also repair it and send it back to you. Please contact hello@luckyairplant.com. 

We don't accept returns or cancellations

Please contact us if you have any problems with your order! We want our customers 100% happy. Due to the nature of live plants please be very sure you love your purchase. Often we ship immediately so cancellations are generally not an option. Please make sure you want your order prior to purchasing. 

How quickly will my order to arrive at my doorstep?

We know you are excited for your Lucky Air Plant experience and we are excited for you too. We do our best to be quick like a bunny in getting your order to you. Here are a few things to keep in mind.

Purchased items will be shipped within 7 business days of the order, although most will ship within 2 to 4 days. Often times we ship the day we receive the order so cancellations are generally not an option. USPS first class is typically 3-5 business days.  If you still have not received your purchase after 7 days,  please notify hello@luckyairplant.com.  All orders are shipped US Postal Service. Flat rates are shown upon check out and Priority options are available as well. Anything over 1 lb will ship Priority which is typically a 1-3 day delivery.

Lucky Air Plant is not responsible for packages that are lost, stolen, or damaged during the shipping process.  If a package is severely delayed due to the shipping carrier, please contact us directly and we will help as much as we can to track down the missing package.  Lucky Air Plant  is not responsible for any delays that may be caused by the shipping carrier.  Once the item has been shipped, it is out of our control. 

We are only able ship live plants within the United States. Sadly we can not ship live plants out of the US. We do have a faux option available if you would like to do that. Please email us so we can get you a shipping quote.